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Help
& Info Desk
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Design Hers launched it's website, www.designhers.com in June of 1996. DesignHers was established as a place where people of all lifestyles can shop in the comfort of their own home and find items not readily available to them while ensuring their privacy. DesignHers is devoted to providing you with a one stop shopping experience for all of your romantic and passionate needs. The foundation of DesignHers has always been its customers. We do our best to keep our customers 100% satisfied. We accomplish this by providing the most complete line of passionate products available anywhere on the Internet as well as providing services and customer care than is second to none. We have customers in every continent and in the world and value each one as an individual not a dollar making opportunity. We DO NOT sell, lease or rent our mailing list or any other customer information that we gather from our site. All of our products are shipped in plain packaging for your privacy. If you have any other questions, please feel free to contact us at customerservice@designhers.com
Do you have your own homepage or website? Well if so, how would you like to earn money from every customer that visits your site and makes a purchase from ours? That's right for no cost or obligation to you, commission of 12% per order can be made. So for more information on how to make money at no cost to you following this link to become one of our affiliates on our own Affiliate Network. You can track sales that are generated from your site and make money the easy way, by doing nothing. Just follow this link for more information on our affiliate program. http://www.designhers.com/Affiliate.html If you have any other questions, please feel free to contact us at customerservice@designhers.com
We currently offer a variety of catalogs. A description and cost of each catalog can be seen at www.designhers.com/catalogs.html with each catalog purchase you will receive a coupon good for valuable discounts off of your next purchase. Please be aware that the only reason we charge for our catalogs is to keep the cost of our overhead and prices of our products as reasonable as possible. We are not in the business of selling catalogs; we are in the business of providing quality lingerie and accessories at affordable prices. If you have any other questions, please feel free to contact us at customerservice@designhers.com
If you have any questions or comments, please feel free to contact us in anyone of the following. Comments and ideas are encouraged and that is the main reason why we continue to grow and expand because of you the customer. Email: customerservice@designhers.com Phone: 516-933-1069 Mail: Design
Hers,Inc.
For that special occasion we offer gift-wrapping. Your package is neatly wrapped in a box and carefully folded for a unique and classy presentation. The box of your package is then adorned with a bow. A free gift card is included with your gift-wrapped item where you can specify a custom message for the gift recipient. An invoice will not be shipped with the gift, but is mailed separately, so that the recipient is unaware as to the value of the gift. The cost of gift-wrapping is $4.95 and as mentioned includes a free gift card, complete wrapping and bow. If you have any other questions, please feel free to contact us at customerservice@designhers.com
Baby Doll A short gown that usually hangs just below the hip. Usually used as sleep or loungewear around the house. A great sexy gift, which is not too revealing. Bikini Underwear A cut of underwear that offers full coverage in the back and front, unlike a g-string or a thong. Sides of a bikini cut are usually high of the hip. Bodysuit or Body stocking A full body combination of a top and bottom in one package. Generally made of stretch material. A bodysuit can be worn as either inner or outerwear. Boning Plastic strips that are placed in lingerie garments such as corsets. Boning is used to give support and contour to the body to give a sleeker and more supportive look and feel. Boxer Short A style of underwear for men that is loose fitting a covers from waist to upper thigh completely in front and back. Bras Demi Cup - A bra that covers the lower portion of the breast. Demi means half, so basically half of the breast is covered. Demi cup bras leave the nipple exposed. Offers great support but gives that braless look. Half Cup - A bra that is basically half of a cup, but as opposed to the demi cup, the nipple area is covered. Push Up - A bra that gives a lift to the breast giving the image of more cleavage. Underwire - A bra with metal wires under the lower portion of the cups to help give the breast more support. Burn Out A see through or sheer type material. A very sexy and seductive looking garment. Bustier Basically a bra that extends down to the waistline. A bustier provides more shape and support that a bra all by itself. Most bustiers are very elegant and usually have garters at the bottom so a stocking can be attached. A very sexy piece of lingerie usually worn to excite one's companion. Cami or Camisole A loose fitting short top that ends just at the waist. Camisoles are usually worn under a garment such as a sweater or a blouse. Others often where camisoles as sleepwear. Catsuit Same as a bodysuit or body stocking Charmeuse A silk like fabric used in many lingerie items. Charmeuse is very similar to silk, but it does not have to be dry cleaned in order to be cleaned. Chemise Most commonly seen as a short gown. Usually only a thin strap on the shoulders keeps this garment from coming off. Most commonly used as sleep or loungewear. Chenille A fuzzy type fabric. Chiffon A sheer type fabric. Corset An undergarment that goes from breast to waist. The purpose of the corset is to pull the waist in tight to give the look of a very slim waist. It gives the women the hourglass shape that may be desired Denier A measurement referring to the thickness of the fibers that makes up a material. The higher the number, the thicker the material, thus a lower number would be a more sheer item. Faux Same as imitation. Usually seen as Faux Leather, which is the same as fake leather. Fishnet A common style of stockings where it is in a string like diamond pattern throughout the stocking. Garters Elastic straps with a metal or plastic hook attachments at the end, which is used to hold up stockings. Garters are most commonly found on Garterbelts or bustiers. Garter Belt An article of lingerie that is worn around the waist that is used to hold ones stockings up. A garter belt contains garters that are used to attach to the stockings. Garter belts do not cover the private area, so panties are usually worn in combination with a garter belt. G-String A panty with a small front area attached with string covering the waist and back end. G-Strings leave the rear end completely exposed, usually slightly larger than a thong. Gown Usually a long garment that is used for sleep or lounge wear. Halter A type of top that is sleeveless but usually covers the neck Hosiery Any panty hose or stocking type garment worn on the legs to give a look of color or smooth and silkiness. Jacquard A fabric that has designs woven into the garment rather that just pressed or printed on the garment. Lace A fabric that is woven in a way that is revealing and somewhat see through. A very sexy style of lingerie Lame A shinny stretch type material similar to spandex. Latex A shinny stretch rubber like material of which clothing is made. LYCRA A registered trademark by Dupont that is a type of spandex that conforms to the body. Marabou A feathery material used as an embellishment Monokin Similar to a one-piece bathing suit that is very revealing and usually very stringy in look. Panne A fabric similar to velvet. Pasties An accessory that is attached to the breast to cover one's nipples. Patent (PVC) A shiny vinyl faux leather type material. Usually priced lower than leather, but still high quality. Has a little stretch and give to the material. Peignoir Same as a gown. Usually worn as sleep or loungewear and commonly comes with a matching robe. Platform A shoe with a full heel from toe to back. The entire shoe is "plat formed" or raised usually 2 - 8 inches. Pump A style of shoe with a high heel, usually 3 - 5 inch heel Satin A fabric that has a lustrous finish on one side and a matte finish on the other. Sheer Transparent or see through. Tap Pant A panty with an elasticized waistband. Usually sold as a set with a camisole. A great gift for sleep or loungewear. Teddiette Similar to a teddy but comes with garters attached. Teddy A combination camisole and panty in one. Unlike a teddiette, teddies do not have garters. Can be worn as an undergarment or as sleep wear. Thong A panty with the narrowest strip in the back reveling the rear end completely. The back of a thong usually forms a v shape at the top. Underwire Insertions at the base of bras or other lingerie garments which are used for support of the breast and gives a push up appearance resulting in a look of great cleavage or bust size. If you have any other questions, please feel free to contact us at customerservice@designhers.com
If you are having any problems finding something of interest, need some suggestions, have sizing questions or just have any other general question, please email us. Emails are usually answered in a few hours but are always answered within 24 hours during normal working days and hours. If you have any other questions, please feel free to contact us at customerservice@designhers.com
International Orders & Countries Served We ship all over the world. We have satisfied customers from Australia to Zimbabwe. Check here for a complete listing of the countries we serve
Please be aware that foreign countries are subject to different shipping and handling charges and may also be subject to local customs and duties charges when orders are received in your country. All orders placed should be payable in US funds. International money orders are accepted so long as they are payable in US Dollars. If you have any other questions, please feel free to contact us at customerservice@designhers.com
The purpose of our newsletter and mailing list is to inform you of updates, changes, specials and new products lines. Our lists are not sold or rented to any other business or entity. The information obtained in the sole property of Design Hers, Inc. and is used for our marketing programs only. If at anytime you wished to be removed from our mailing list or newsletter, just send and email to customerservice@designhers.com and note your email address and state remove. If you want to sign up for our mailing list just follow this link http://www.designhers.com/Sweepstakes.html If you have any other questions, please feel free to contact us at customerservice@designhers.com
You may pay for your order in a variety of ways: Visa, MasterCard, American Express, Discover, Check or Money Order. Credit Card Payments: DesignHers accepts Visa, MasterCard, American Express and Discover for all orders placed online, via fax, via phone or by postal mail. All charges that do appear on your credit card will be shown as Design Hers, Inc. Check or Money Order Check and money orders can only be accepted by postal mail. All payments must be in US Funds only payable to Design Hers, Inc. Please mail all checks or money orders with a completed order form (which can be printed out by following this link. www.designhers.com/Order_Form.html Mail to payment and ordering information to:
Please note that when ordering by check the shipment of your order may be delayed up to ten (10) business days in order for the check to clear. Ordering by Fax You may print out an order form at the following link www.designhers.com/printform.html and fax it to us at: Fax Number: 516-822-4371 Ordering by Phone Toll Free Order Line (From US Only) 1-888-237-9350 Ordering Outside US 1-516-827-9593 If you have any other questions, please feel free to contact us at customerservice@designhers.com
We guarantee that we have the best prices for our products on the Internet. If you can find the same product for a lower price, email us with the exact web address that you found the item, and if it is a legitimate site, we will beat the price, plus 10% of the difference. You have nothing to lose, except saving some money. This guarantee is exclusive of specials and closeouts on other sites. By providing this guarantee, it is just another way that we accomplish our goal of keeping our customers 100% satisfied. Follow this link for our guarantee http://www.designhers.com/Guarantee.html If you have any other questions, please feel free to contact us at customerservice@designhers.com
What information do we collect from our customers and what do we do with that information? If you join our mailing list, pose a question, enter contents, join personals or place an order we collect a variety of information including but not limited to the following: name, address, phone, email, credit card number. This information is used solely for the purpose of processing your orders or answering the questions you may have. We use a RSA secure server so that your information is kept private and cannot be viewed by others over the Internet. Any information gathered from our customers is never sold or rented to any parties or companies other than DesignHers, Inc. We respect the privacy of our customers and thus do not share any information that we retrieve with anyone else in any form. By using our website you agree with our information collection policies and understand the purposes of the information collected. Any changes in our policies will be posted and made available to our customers. If you have any other questions, please feel free to contact us at customerservice@designhers.com
Can items be returned? Yes of course. Any item will be accepted for return provided the item has not been damaged, worn or altered. You have up to 30 days from the date you receive your order for a return to be accepted by DesignHers. Any item returned after 30 days WILL NOT be accepted for return. Upon receipt of the returned item, you will receive a credit to your credit card or issued a check if you paid by check or money order for the full purchase price of the item you returned. Shortly thereafter you will receive a credit invoice for your records as proof of the refund. You will not receive a refund for gift-wrapping or shipping or handling charges that were incurred as part of your order. If you are exchanging an item for a new size or color, new shipping and handling charges will be incurred if applicable. In order to return an item, please abide by the following simple instructions.
If you have any other questions, please feel free to contact us at customerservice@designhers.com
Sales Tax Design Hers, Inc. is a New York Corporation with offices located in Nassau County, New York. Pursuant to New York State Corporate Law we are required to collect 8 3/4% sales tax for all orders from customers who reside in New York. Customs/Duties Be aware that your country may impose a duty or tax in order for you to receive your goods. Customs and Duties and based upon the legal statues of the country you reside in. Please be aware of these possible charges and make yourself familiar with them before placing an order. For all packages we ship outside of the United States we are required to fill a customs form which indicates the contents of your package. We mark all items as clothing for the exact value of the goods purchase. If you have any other questions, please feel free to contact us at customerservice@designhers.com
All US orders are shipped via US Insured Priority Mail. All US orders over $100.00 are shipped FREE of charge. For orders between $50.00 and $100.00 the cost of shipping and handling is $6.95. For orders under $50.00 a $5.95 charge is added to the cost of your order. All orders are shipped within one week via US Priority Mail. Transit time on your order is usually takes between 2 - 3 days, from the date we ship for you to receive, depending upon where you live in the country. Over 90% of our orders are shipped within one week. Please be aware due to stock shortages or back ordered items, some orders may take up to a few weeks, but this is very uncommon. All orders are shipped in plain packaging with no markings of the contents or the company name of the box. This way the privacy of the customer is maintained. It is the business of no one but the customer as to what you are purchasing. All International Orders are shipped via US International Express Mail. International shipping charges are as follows. For the first item shipping is $20.00, $25.00 for 2 - 5 items and $30.00 for more than 6 items.. Check below for a list of all countries we serve.
If you have any other questions, please feel free to contact us at customerservice@designhers.com
You will find a comprehensive listing / cross-indexing charts by clicking here. If you have any other questions, please feel free to contact us at customerservice@designhers.com
Stores At this time we do not have any showrooms or physical stores for our customers to visit. DesignHers is strictly a mail order and Internet based company. We do plan on opening stores in the future. DesignHers, Future As DesignHers expands and leads the on-line community as the premier shopping site for all of your passionate needs, we will be committed to maintaining our high quality of customer service and our vast product lines. We plan on expanding into many complementary product lines and offering a variety of services to make this the portal of all passionate sites.
Copyright Trademarks If you have any other questions, please feel free to contact us at customerservice@designhers.com
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